FAQ
Clear answers, no runaround.
What people ask us most about how we work. If your question isn't here, message us on WhatsApp.
Topics
About us
Are you attorneys?
No. We are immigration document preparers. We cannot give you legal advice or represent you before the court or USCIS. We prepare and organize your documents so that you can file them yourself. If your case needs an attorney, we tell you so and put you in touch with one licensed in the United States.
What does it mean for a case to be “pro se”?
It means the person represents themself, without an attorney. You sign and file the documents, and you are responsible for the case. We make sure they arrive complete, organized and on time.
What is ALIA360?
It is the platform of TU ALIADO EN INMIGRACION LLC. At alia360.co you can get to know us, and at app.alia360.co every client has a portal to see their case, documents, payments and shipments.
Where are you located?
Our office is at 2500 Wilcrest Dr, Houston, TX 77042. Because we work over WhatsApp and mail the documents, you can contact us from any state.
Do you serve clients in English?
Our team works primarily in Spanish, from the first consultation to the last shipment. This website is available in English so you can understand what we do. If you would rather be served in English, write to us and we will tell you honestly whether we can help.
How we work
How do I get started?
Message us on WhatsApp at +1 (754) 306-8700. Tell us your situation, we will tell you which documents are needed and, if you decide to go ahead, we start preparing them.
Which documents do I need?
It depends on the process. After the first conversation we send you the exact list for your case, and in your portal you can see what you have already provided and what is missing.
Can I review the documents before they are filed?
Always. Nothing goes out until you have read it. If something isn't the way you told it, it is corrected before you sign.
Can you promise the outcome of my case?
No, and no honest preparer can. The decision always belongs to the immigration judge or USCIS. What we do is make sure your documents are complete, organized and filed on time.
How long will my case take?
Timelines are set by the court and USCIS, not by us, and they vary a lot from case to case. We do our part — preparing and mailing — as soon as we have all your information, and we let you know about every update.
What if my case needs an attorney?
We tell you clearly. In some situations — a complicated individual hearing, a criminal record, a removal order — the responsible thing is to have representation. We put you in touch with licensed attorneys and, if you want, hand them your documents already organized.
Asylum and court
What is the difference between defensive and affirmative asylum?
Affirmative asylum is requested from USCIS when you are not yet in immigration court proceedings. Defensive asylum is requested before an immigration judge, when you are already in removal proceedings. We prepare the documents for both.
What is the “asylum clock”?
It counts the days your asylum application has been pending. It determines when you can apply for a work permit. It can stop for certain reasons, and in some cases you can ask with a motion for it to start running again.
What is the annual asylum fee?
It is a yearly payment required from people with a pending asylum application. We help you with the payment and prepare the Notice of Filing that informs the court, with the receipt and proof of service on DHS.
I moved to another state. What happens with my court?
You must report your new address to the court, and you can ask for your case to move to the court that now covers you with a motion to change venue. We prepare that motion with its cover page, the certificate of service and the addresses of the court and DHS counsel.
Can I ask for a video hearing?
It can be requested with a motion, and the court decides whether to grant it. We prepare the motion to change your hearing from in person to video and the proof of service on DHS.
What is habeas corpus?
It is a petition to a federal court asking it to review whether a person's detention is lawful. When a family member is detained by ICE, we prepare the petition for the federal court of the district where they are held, with the facts and what is being asked of the judge.
How can I check my immigration court case?
From your portal you can look up your case directly in the immigration court system (EOIR) with your A-number, and save the result so you don't have to search again.
Costs and payments
Does the initial consultation cost anything?
No. The first conversation and the review of your case are free, with no obligation.
How much do your services cost?
It depends on the process and on what your case needs. We tell you the price before we start, so there are no surprises.
Are government fees included?
No. When a process has a USCIS or court fee, it is paid directly to the government and is separate from our service. We tell you what it is and how to pay it.
Where can I see my payments?
In your portal, with the receipt for every payment you have made.
Portal and shipping
What can I see in my portal?
The status of your case and your upcoming dates, the documents we have prepared, your payments and receipts, where each shipment is and reminders of what must not be forgotten.
How do I log in to my portal?
At app.alia360.co, with the email we registered you with. If you forgot your password, you can reset it there.
How do I know my package arrived?
Every USPS shipment has its tracking number in your portal. We let you know when it ships and when it is delivered, without you having to ask.
Is my information safe?
Only you and the team working on your case can see your information. The portal uses an encrypted connection and each account sees only its own data. We never share your information with anyone who is not part of your process.
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Ask us directly on WhatsApp. Our team works primarily in Spanish.
Ask on WhatsAppStill have a question?
Message us on WhatsApp, with no obligation. Our team works primarily in Spanish.